FAQ

Ordering

What payment options do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

Are my payments secure?

Yes. We use an industry leading payment processing system that ensures payment security, PCI compliance, and fraud protection.

Can I cancel or change my order?

You can cancel an order as long as it has not yet reached the printing stage. Usually an order enters the production stage 24 hours after placement. To do so, please contact our customer support team by emailing support@artinasec.com.

Does the painting image on your site accurately represent what I will be sent?

Yes, we strive for a high degree of image accuracy.

Will there be any watermarks or signatures on my painting?

All watermarks, signatures, or any other brand marks will be removed before your artwork is painted.

What is the maximum file size that I can upload?

We accept image sizes up to a maximum size of 10 MB.

Are your canvases considered Giclee quality?

Yes. All of artworks are applied onto canvas or framed art prints using a museum-grade process that utilizes archival inks that do not fade and preserve all the fine details. You can rest assured that these artworks are timeless.

Shipping

When will my art arrive?

Your custom art will be printed and ready for shipping in 3-5 business days after your order. Allow an additional 2 to 4 business days for delivery within the United States and up to 2 weeks for Canada.

I ordered multiple products in one order, will they arrive together?

You will receive all the pet portraits in one parcel if they are all the size. If you have multiple sizes they will come in different parcels according to their size.

How do I track my order?

As soon as your custom painting ships, we'll send you a confirmation email that includes a tracking number.

How much will shipping cost?

Shipping fees vary based on the quantity, type of art you've ordered and your location. Shipping costs will be specified in Checkout.

Where are you located?

All our products are manufactured and shipped from Colorado, USA. Our head office is in Montreal, Canada.

Can I add a note or message with my pet portrait?

Unfortunately, at this time we do not offer this feature but we hope to do so in the future.

Returns

What is your return policy?

All of our products come with a 100% satisfaction guarantee in regards to the workmanship and quality of the materials.